For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Senior Product Manager, Point-of-Care Testing (POCT)

Reports to: Director, Consumer Platforms & Mobile Products

Purpose of the Role

We are looking for a mission-driven product leader to advance Point-of-Care Testing (POCT) for residents in Long Term Care (LTC) homes —accelerating treatment decisions, reducing costs, and transforming how care is delivered at the bedside.

As Senior Product Manager, you will steward LifeLabs’ multi-faceted POCT solution from its current stage as a pilot in Ontario into a sustainable, high-impact service ready to scale across the complexities of Canadian healthcare.

You will oversee the operational reliability and quality of the program, driving LTC adoption and satisfaction. Drawing together customer insights, clinical outcomes, and testing technology, you will lead service enhancements that deliver measurable benefits to patients, providers, and the broader health system.

Above all, you will champion a culture of continuous learning and innovation—both for yourself and the teams you lead. With a deep curiosity for emerging POCT modalities, quality standards, and clinical processes, you will keep LifeLabs at the forefront of diagnostic excellence and shape a future where fast, accurate testing is the standard of care for every resident.

Your responsibilities will include:

POCT Pilot Execution & Outcomes

• Orchestrate the day-to-day execution of the POCT pilot across participating LTC sites, ensuring adherence to SOPs and timelines while maintaining focus on overarching program and business objectives.
• Monitor service KPIs and feedback, resolving issues in collaboration with operations teams, LTC partners, vendors, IT, etc.
• Act as the program liaison for participating care homes, ensuring high levels of engagement, satisfaction, and responsiveness to their evolving needs.
• Prioritize and lead expansion phases of the POCT pilot, potentially including the onboarding of additional LTC homes, expanded testing menus, and/or Lab Information Systems (LIS) integrations.
• Facilitate continuous improvement through a multi-pronged set of feedback and data gathering mechanisms.
• Coordinate and maintain documentation of the end-to-end service framework, including implementation plans, support procedures, and escalation protocols to guide the efficient rollout across diverse LTC environments.
• Consolidate pilot learnings into bi-annual reports for the pilot sponsor to share insights and progress.

POCT Service Strategy & Evolution

• Revise the POCT service model—incorporating clinical, operational, and business insights—including evolving the business case, operating model, and plans for broader deployment.
• Maintain awareness of industry trends and emerging POCT technologies to inform long-term product direction.
• Support Government Partnerships and Business Development teams with the data, insights, and service positioning needed to engage prospective clients and secure new POCT opportunities.

What you bring to the role:

• University Degree
• 5 to 10 years in product management or service operations, with at least 3 years in a regulated health tech, diagnostics or healthcare operations setting.
• Demonstrated experience leading multi-phase projects in regulated healthcare or diagnostics environments, with clear milestones, risk mitigation strategies, and measurable outcomes.
• Proficiency in developing Minimum Viable Products, proof-of-concept solutions, and early-stage pilot programs with clearly established objectives, success criteria and desired outcomes.
• Expertise in consulting with clients, understanding their true needs, and co-creating solutions that lead to improved population health outcomes.
• Deep commitment to customer and patient-centred design, with a demonstrated ability to translate end-user needs into impactful product and service improvements.
• Proven ability to collaborate cross-functionally with clinical, operational, technical, and external stakeholder teams to drive forward complex healthcare initiatives.
• Self-starter with a strong sense of ownership and resourcefulness; comfortable navigating ambiguity, identifying gaps, and proactively iterating solutions in fast-evolving environments.
• Ability to understand financial models and operational budgets to support cost-benefit analysis, pricing strategy, and business case development.
• Strong written and verbal communication skills, with the ability to craft and deliver compelling presentations for diverse audiences.
• Track record of fostering respectful, inclusive collaboration across teams with varying perspectives, expertise, and priorities.

Nice-to-Have Skills and Experience:

• Experience in healthcare delivery, diagnostics and/or senior care operations.
• Familiarity with Canadian lab-quality frameworks, device validation protocols, and privacy legislation (PHIPA)
• Hands-on experience with POCT instruments (e.g., Abbott i-STAT, Roche Liat) or central-lab analyzers.
• Understanding of basic internet/networking concepts—subnets, firewalls, site-to-site VPNs—and how they apply to medical-device connectivity.
• Exposure to HL7, FHIR, or LIS integrations
• Strength in process mapping and/or service design

Why Join Us?

At LifeLabs, you’ll join a collaborative and innovative environment where your project management expertise directly contributes to high-impact initiatives in laboratory operations. You’ll work alongside diverse teams, gain exposure to cutting-edge projects, and play a pivotal role in delivering operational excellence that supports patient care. This is an opportunity to grow your career while making a tangible difference in a fast-paced, supportive workplace.

What We Offer:

Salary range: $110,400– $140,800 CAD annually (commensurate with experience)

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!