Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients' financial situation.
## Tasks
* Provide professional customer service for inquiries about company products and services
* Open client accounts according to guidelines
* Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
* Maintain in-depth knowledge of company products and services for accurate information
* Identify selling opportunities based on customer needs
* Handle card cancellation and blocking requests
* Issue new cards and handle renewals
* Process transactions and outgoing payments accurately in company systems
* Adhere to company policies, security guidelines, and industry standards
* Keep required records
* Assist with data gathering through phone, email, and chat
* Support invoicing and payment allocation according to company policies
* Assist with administrative tasks following company instructions
* Communicate and collaborate with country coordinators and other departments
* Monitor loan repayments and allocate payments in records
* Perform other ad hoc duties as assigned.
## Requirements
* Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent
* University degree in Banking, Financial Services or other related areas
* Native or fluent level of German along with a fluent level of English (both spoken and written)
* Strong communication skills, both verbal and written
* Computer literacy
* Team player, eager to learn and grow within the industry.
* Customer oriented
* Willingness to learn and expand horizons