Position Description

Title: Help Desk Technician Intern

Department: Technology

Reports to: VP, Director of Information Technology

Supervises: None

Classification: Non-exempt

Date Prepared: May 21, 2026

Summary/Objective:

The intern will assist the IT department with various tasks, including installing and configuring hardware and software, troubleshooting technical issues, monitoring system performance, reviewing backups, maintaining user accounts, and providing support to end-users. This role will offer hands-on experience in different areas of IT by collaborating with IT personnel

Experience & Education Requirements:

• Currently enrolled in a computer science, information technology, or related degree program
• Familiarity with operating systems like Windows and macOS
• An openness to learning new technologies.
• Good problem-solving, analytical, and team-working skills

Essential Job Functions:

• Responding to tickets, emails, and calls on technical issues.
• Providing solutions and advice on technical issues
• Documenting and analyzing technical issues and customer interactions.
• Creating procedures for end-user training
• Using feedback from end-users to improve problem-solving techniques and customer service.
• Attending training sessions to stay current with best practices on how to help customers with technical issues.

Qualifications

Required knowledge, skills & abilities:

• Excellent interpersonal and customer service skills.
• Problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies and implement them.

Physical Demands and Work Environment:

• Requires manual dexterity, the ability to move and lift up to 50 pounds.
• Must be able to travel to other worksites.

Reasonable accommodations may be made to enable individuals with disabilities to perfom1 the essential functions.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.