I. SUMMARY Under general direction and supervision of Assistant AD, Ticket Sales and Service, this position is responsible for providing superior client service to all current and new season ticket members. The client service provided by the Account Manager is imperative and allows the organization to facilitate revenue generation and client retention. II. ESSENTIAL DUTIES AND RESPONSIBILITIES. * Manages and organizes all Season Ticket Member Accounts * Retains and renews Season Ticket Member accounts * Pursues, solicits, and sells products and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up- selling current Season Ticket Members; * Provides exceptional client service by attentively listening and comprehending the needs of Season Ticket Members; * Makes sales and service calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward; * Manages Season Ticket Members accounts and schedules "Meet and Greet" opportunities with potential clients throughout the season; * Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals; * Participates and assists with Season Ticket Member needs and department events; * Assists with the Season Ticket Member upgrade process; * Coordinates with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent; * Helps create strategies to generate additional revenue in regards to Season Ticket Member accounts; * Informs and updates supervisors immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members; * Handles and resolves all client complaints; * Have the ability to track all sales related activity in CRM; * Performs other duties as assigned.