DEVELOPER

JOB SUMMARY: The Developer’s main responsibility is to mentor and coach servers and back servers by working hands-on with them to ensure the goal of delivering The Cliffs Club standards. In addition, this individual will be responsible for opening and/or closing procedures of the club.

JOB DUTIES:

• Prepare new hire training schedules using Cliffs Club Training Plan for all new employees.
• Incorporate daily on-going training for service staff in all sequence of service.
• Mentor and coach servers in the daily responsibilities.
• Work hands-on with staff to ensure standard procedures are accomplished.
• Takes food and beverage orders from guests and enters orders in our point-of-sale system.
• Accurately describes menu items, specials, drinks, and wines for guest satisfaction.
• Interacts with the bartender, properly setting up glasses for drinks.
• Assists in setting dining room station.
• Maintaining a safe and sanitary work environment.
• Interacts with co-workers in tandem, communicating clearly and precisely.
• Accommodates any special requests that the kitchen is able to deliver for the guest.
• Up-sells established menu items or specials to maximize food and beverage revenues.
• Assist in the scheduling of service associates and plan room set-ups based upon anticipated reservations and event needs.
• Assure that all safety, accident and emergency policies and procedures are in place and consistently followed.
• Inspect dining room to ensure proper maintenance, cleanliness, and safety.
• Assure the correct appearance, cleanliness, and safety of all dining areas, equipment and fixtures. Check the maintenance of all equipment and reports deficiencies and maintenance concerns.
• Inspect service associates to ensure that they are in proper and clean uniforms at all times (name tags, wine keys, and Cliffs pens).
• Assure that all side work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Enforce established rules, regulations and policies.
• Close the day from the Point of Sale system, including cash, credit card balances, E-mailing closing reports and sending daily paperwork to Administration.
• Assure that the dining room and other Club Areas are secure at the end of the business day.
• Serves menu items to guests in a prompt and courteous manner and according to established service standards.Notes timing of meal progression and notifies kitchen staff.
• Performs pre-and post-shift side work; stock service station, make coffee, etc.
• Settles customer payments; receives change from cashier and returns change promptly to guest.
• May assist Host or Hostess with greeting/seating guests and filling glasses.
• Knows the menu items and the accompaniments for them, along with the daily specials.
• Answers questions about our food, beverages and other restaurant functions and services.
• Monitors and observes guests' dining experience. Ensures guests are satisfied with the food and service. Responds promptly and courteously to any requests.
• Removes used tableware between courses and provides tableware for the next course.
• Assists runner as needed with food delivery, especially with large parties and during peak periods.
• Maintains the tidiness of the table throughout the meal. Is ready and willing to assist bus person with clearing and resetting tables.
• Reports all equipment problems and maintenance issues to F&B Supervisor.
• Assists the restock and replenishment of inventory and supplies.
• Attends all educational staff meetings such as leadership orientation, RQS, etc.
• Assist with training and testing of new menu rollouts.

BACKGROUND/EXPERIENCE:

• Some high school education.
• Knowledgeable in motivating and training servers in the “Cliffs” Food and Beverage Standards of Operation
• Basic computer skills required; P.O.S system experience preferred
• Must be able to communicate well with members and associates
• Must be a minimum of 18 years of age (serving alcohol)
• Minimum 3+ years prior serving experience in a quality club/hotel/restaurant, preferably with one year in a lead server role
• Strong motivational skills and a passion for the industry
• Knowledge of fine wines and food preferred
• Strong listening and oral communication skills
• Strong interpersonal skills and a "customer first" mentality
• Demonstrated knowledge and ability to adhere to quality standards for safety, sanitation and food handling
• Experience with using computers
• Must be willing to work weekend, holiday, and evening shifts.

THE CLIFFS BENEFITS: