IT Support Officer
Ubiquity Global Services, Inc.
Bacolod City,Negros Occidental, Philippines3 weeks ago
28 views7 saves5 applies
Job Type
full time
Description
IT Support Associates are responsible of providing user-facing support both in person and remotely based on support tickets received and logged in the organization's ticketing system. Associates are also responsible of supporting engineering teams with setting up and troubleshooting systems on the ground.
They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site
Essential Functions
1. Should be able to handle basic and routine IT Support tasks.
2. Should efficiently diagnose and troubleshoot technical issues reported
3. Should be able to provide first level of basic support on software and hardware
4. Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.
Job Qualifications
• 0 to 4 years of experience in a similar role providing technical support as IT Support
Education
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience.
Skills/Knowledge/Abilities
• Effective communication - Intermediate to Advance English is a must due to the need of coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.
They provide technical support to all employees within the organization for both software and hardware related problems reported through our IT ticketing system and other support channels. Additionally, an IT Support Associate is responsible of setting up new equipment and support engineering teams in setting up/maintaining equipment on-site
Essential Functions
1. Should be able to handle basic and routine IT Support tasks.
2. Should efficiently diagnose and troubleshoot technical issues reported
3. Should be able to provide first level of basic support on software and hardware
4. Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.
Job Qualifications
• 0 to 4 years of experience in a similar role providing technical support as IT Support
Education
• Degree in Computer Science, Systems Engineering or with equivalent relevant experience.
Skills/Knowledge/Abilities
• Effective communication - Intermediate to Advance English is a must due to the need of coordinating efforts with foreign team members at all levels.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• Attention to detail is a plus
• Due to the nature of the role, moving and lifting heavy equipment (computers, network switches, peripherals, etc) is required.
This job is found at InterviewStack.io
Skills
technical supportsystems engineering
About Ubiquity Global Services, Inc.
Ubiquity Global Services, Inc. provides outsourced business services, including interactive voice response, live customer experience management, multi-channel correspondence servicing, and compliance services. The company offers inbound contact management, customer acquisition, multi-channel campaigns, knowledge process outsourcing, customer experience and lifecycle management, and analytics.
business process outsourcing, customer experience managementWebsite