ob Title: Customer Support-Italian Speaker

Company: Cbtalents

Location: Porto, Portugal

Contract Details: Full-time, Permanent

Are you a fluent Italian speaker with a passion for customer service? Do you enjoy helping others and providing excellent support? If so, we have the perfect opportunity for you!

Cbtalents, a leading company in Porto, Portugal, is seeking a Customer Support-Italian Speaker to join our dynamic team. As a Customer Support-Italian Speaker, you will be responsible for providing outstanding customer service to our Italian-speaking clients. You will be the first point of contact for any inquiries or issues, and will be responsible for ensuring a positive customer experience.

Key Responsibilities:

- Respond to customer inquiries and provide accurate information and solutions in a timely manner

- Handle and resolve customer complaints in a professional and efficient manner

- Maintain a high level of customer satisfaction by providing exceptional service

- Collaborate with other departments to resolve customer issues and improve overall customer experience

- Keep accurate records of customer interactions and transactions

- Stay up-to-date with product and service knowledge in order to provide accurate information to customers

- Identify and escalate priority issues to the appropriate team members

- Continuously seek opportunities to improve processes and procedures to enhance customer satisfaction

Qualifications:

- Fluent in Italian and English (both written and verbal)

- Previous experience in a customer service role is preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making skills

- Ability to work in a fast-paced and dynamic environment

- Proficient in Microsoft Office and customer service software

- Willingness to work flexible hours, including weekends and holidays if needed

We Offer:

- Competitive salary and benefits package

- A dynamic and multicultural work environment

- Opportunities for growth and career development

- Training and support to enhance your skills and knowledge

If you are a dedicated and customer-oriented individual with a strong proficiency in Italian and English, we would love to hear from you! Apply now to join our team at Cbtalents Cient as a Customer Support-Italian Speaker.