Key Responsibilities:

• Provide Tier 2 support for ViewPoint, resolving complex incidents and service requests escalated from Tier 1
• Diagnose issues across application configuration, data, reporting, and security layers
• Manage incidents through to resolution, ensuring clear documentation and stakeholder communication
• Own and administer the ViewPoint security model, including: Role‑based access control, Segregation of duties, and data ringfencing
• Enhance and maintain ViewPoint configuration to support evolving business requirements
• Assess the impact of configuration changes and ensure operational readiness
• Support testing and validation of configuration changes prior to production deployment
• Provide advanced SQL support for ViewPoint, including:
  • Writing and analysing complex SQL queries, stored procedures, views etc.
  • Investigating data integrity, reconciliation, and reporting issues
  • Supporting extracts and operational reporting
• Perform controlled data fixes and updates in line with change management and audit requirements
• Perform bulk data updates, uploads, and corrections using approved tools and processes
• Validate data accuracy and completeness following updates
• Investigate data issues, reconciliations, and discrepancies raised by the business
• Ensure data changes comply with governance, audit, and change management standards
• Support and maintain ViewPoint reporting, including standard and ad‑hoc reports
• Troubleshoot reporting issues related to data quality, permissions, or configuration

• Write and prepare reports and other materials for internal and external audiences.

• Work with business users to understand reporting requirements and translate them into effective solutions
• Integrate data from multiple data sets via APIs and/or data layer integrations, analyse and interpret complex data sets and make findings relevant and actionable for both internal and external stakeholders.
• Participate in major incidents involving ViewPoint, providing application‑level expertise
• Lead or contribute to root cause analysis for recurring or high‑impact issues
• Support application releases, vendor patches, and upgrades, including pre‑ and post‑deployment validation
• Liaise with Quantios support to escalate defects, track resolutions, and apply fixes
• Create and maintain ViewPoint‑specific runbooks, configuration guides, and support documentation
• Document security models, data processes, and reporting logic
• Contribute to knowledge transfer and support readiness across the wider team
• Identify opportunities to improve ViewPoint stability, usability, and support efficiency
• Recommend enhancements to processes, controls, and automation where appropriate
• Stay current with ViewPoint functionality, vendor updates, and best practices

Required Skills & Experience:

• Strong hands‑on experience supporting ViewPoint (Quantios) in a production environment

• Deep understanding of:
  • ViewPoint security and access control model
  • Application configuration and administration
  • Underlying data structures and reporting
  • Bulk data update processes and controls
• Advanced Microsoft SQL Server skills, including:
  • Complex querying and data analysis
  • Performance troubleshooting and optimization
  • Reporting and data extract support
  • Experience using SSIS or other integration/ETL tools
• Strong analytical skills for troubleshooting data and reporting issues
• Typically 5+ years of experience in application support
• Demonstrated experience operating in a Tier 2 application support role
• Experience supporting applications in a financial services or regulated environment is strongly preferred
• Recognized subject‑matter expert with a high level of ownership and accountability
• Strong communication skills, able to engage confidently with business users and auditors
• Detail‑oriented with a strong focus on accuracy, controls, and risk management
• Ability to manage multiple priorities while maintaining service quality
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience

• ITIL Foundation or higher