ATSG Engineer
Crestron Electronics Inc.
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Description
At Crestron Electronics, Inc we build the technology that integrates technology.
We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world!
Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.
Crestron is looking for an Engineer on a project basis to be onsite for a high profile project.
The ATSG Engineer manages the resolution of customer issues onsite by applying their advanced technical knowledge and expertise in addition to resources available to them. They must resolve support cases that have been assigned to them, carefully documenting the steps taken to enhance the company support database and managing all communications and follow-up related to the case.
RESPONSIBILITIES: (please summarize the main responsibilities/accountabilities of the position. List responsibilities in the order of importance and time spent)
- Handle escalated Technical Support cases
- Provide remote assistance and on-site support to Crestron’s dealers and customers while working to resolve technical issues that are not able to be efficiently resolved through typical phone support channels
- Stage dealer projects and programs in the process of reproducing and resolving the reported issues
- Review project designs and programming to ensure they conform to best practices
- Gather logs, packet captures, and any other data necessary to effectively
- Perform site surveys to verify installations meet industry and Crestron standards
- Maintain a high-level of professional communication with our dealers and clients throughout the process of resolving their technical issues
- Clearly define and communicate how the customers concerns will be addressed and effectively manage expectations
- Identify the need for resources, and subsequently take on team management responsibilities in relation to the resources available to resolve each case
- Proactively identify potential conflicts and delays, and work to manage and mitigate project risks
- Liaison with sustaining engineers and product line managers as required to resolve customer concerns
- Clearly document all case work through the case tracking system
- Provide regular updates on the status of assigned cases to management
- Other duties or responsibilities as required
REQUIREMENTS:
EDUCATION (High School/GED, Associates, Bachelors, Masters, Post-Graduate)
High School/GED required, Bachelors in EE or CS degree required
EXPERIENCE (minimum of)
0-2 years industry experience
LEADERSHIP/SUPERVISION (level of supervision the individual operates under. Identify whether individual is a manager, individual contributor, etc.)
Works under supervision of senior ATSG Engineer with wide latitude for independent judgement
Ability to undertake assigned projects with baseline information for completion and evolve project complexity with minimal supervision
TECHNICAL SKILLS (list certifications/licenses that are required, and/or knowledge of certain technologies/systems)
- Ability to read and interpret system schematics, floorplans, etc.
- Lighting experience
- Proficient in C#
- Proficient with HTML5 / CSS / JavaScript
- CompTia Net+ Certification or equivalent preferred
- Proficient in Microsoft OS environments
- Proficient in Apple OS and applications desirable
- Proficient in MS 365 platforms
- Excel
- Word
- PowerPoint
Teams (preferred)
Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.
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About Crestron Electronics Inc.
Crestron Electronics Inc. is a technology company headquartered in Plano, Texas, United States. It specializes in automation and control solutions for homes, offices, schools, hospitals, hotels, and more.