Tri-State Forest Products is seeking a customer-focused and detail-oriented individual to join our team in the role of Help Desk. The ideal candidate will have excellent problem-solving skills and a passion for providing exceptional customer service. This role requires strong technical skills as well as the ability to communicate clearly with a diverse range of staff.

Responsibilities:

• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• Solve technical problems by providing guidance about software and hardware problems.
• Resolve user-reported problems using available tools and following procedures and policies for handling support cases.
• Maintain a high level of customer satisfaction through professional conduct and a strong understanding of the needs of the customers served.
• Keep users informed about their incident status at agreed intervals.
• Collaborate with other team members to ensure efficient and effective customer service.

Qualifications:

• A minimum of 2 years of experience in a technical help desk position.
• In-depth knowledge of computer systems and IT components.
• Solid knowledge of IT systems and applications.
• Strong critical and analytical thinking skills.
• Exceptional customer service skills.
• Excellent verbal and written communication skills. Understanding of help desk software and databases.
• Ability to work on call and cope with stress and rigors of a fast-paced work environment.
• Background in IT or computer systems

Benefits:

• Comprehensive health insurance coverage including medical, dental, vision, and more.
• A competitive retirement savings plan
• Paid time off, including holidays, sick time, and vacation
• An amazing company culture that values team collaboration and work-life balance
• Opportunities for continued learning and professional development
• Employee discounts on company products

We are excited to add a team member who is eager to learn, contribute to our team, and provide our users with a positive support experience. If you meet the above qualifications and are ready to be a part of our team, we would love to hear from you.