Are you a strategic communicator with a passion for building long-term customer relationships and a strong understanding of industry-specific solutions? We are seeking a dynamic Service Key Account Manager who can effectively manage customer needs, drive business growth, and oversee complex service projects. If you have a proven record in after sales, contract management, and cross-divisional collaboration, and possess technical insight to advise on service solutions, this is your opportunity to join our team and make a significant impact.
## Tasks
**Technical Skills & Knowledge**
* Strong understanding of customer requirements and industry-specific solutions
* Knowledge of service concepts, maintenance packs, SLAs, conversions, and upgrade solutions
* Familiarity with contract preparation and framework agreements
* Basic technical knowledge to advise on technical issues and service solutions (without executing technical tasks)
**Customer Relationship & Communication**
* Excellent communication skills to act as the main interface between the customer and internal divisions
* Ability to manage and nurture long-term customer relationships
* Proactive approach in addressing customer needs and potential opportunities
* Skilled in handling service-related queries and complaints effectively
**Sales & Business Development**
* Proven experience in acquiring and increasing after-sales business
* Ability to identify sales potentials (spares, conversions, and service) and approach customers proactively
* Proactive follow-up management for offers, orders, and overdue payments
**Project & Contract Management**
* Experience in planning and managing service-related projects such as overhauls and complex conversions
* Ability to prepare and clarify contracts and ensure adherence to framework agreements
**Organizational & Planning Skills**
* Ability to plan and prepare regular customer visits, reports, and KAM activities
* Capable of managing multiple projects and customer interactions simultaneously
* Ensuring timely escalation of issues and proper follow-up
**Interpersonal & Negotiation Skills**
* Strong negotiation skills for contract discussions and resolving issues
* Ability to build trust and maintain long-term customer partnerships
## Requirements
* Experience in working with cross-divisional teams such as order management, field service, and conversions
* Willingness to participate in all phases of new machine projects related to service
* Higher educational degree in Business Management, Business Administration, Customer Relationship Management, or any comparable education.
* Technical background in mechanical and electrical engineering is an advantage.
* Knowledge of products and technologies in the beverage and packaging industries.
* Strong “Can Do” attitude with a strong will to work within a team
* Excellent knowledge and use of MS-Office (Word, Excel and PowerPoint)
* Professional and confident presentation skills
* Keen eye on data analysis and customer trends
## Benefits
* Pension contribution
* Recognition programs
* Countinous learning and career development
* Leave allowance and paid annual leave
* Health Insurance (HMO) for employee and dependents
* Competitive salary and performance-based incentives
* Exposure to international projects and teams
* Work with a global leader in filling and packaging technology