The Inflight Standards and Compliance Specialist will impact CommuteAir’s operations by creating updates and revisions to the Inflight Manuals including the Flight Attendant Manual, Flight Attendant Training Manual, Inflight Quick Reference Guides and Uniform Guidelines. The goal is to ensure each Inflight crewmember has the written policies and procedures to support CommuteAir’s mission to provide safe, caring, dependable and efficient value to our customers and ensure their operational readiness and safety effectiveness.

Job Responsibilities

• Create updates and revisions to maintain quality assurance and accuracy of the Flight Attendant Manual set including the Flight Attendant Training Manual.
• Work collaboratively with a diverse team (department managers and supervisors, subject matter experts, instructional staff, program developers) to research, develop and implement effective manual language and procedures for Inflight Operations.
• Provide timely status updates and reports on assigned projects and organizational performance to department leaders.
• Develop, maintain, and monitor the department quality assurance review process of all existing and new manual processes.
• Collaborate with flight operations SMEs to plan, direct, and verify that manual language and processes comply with instructional courseware and applicable regulatory requirements.
• Support practices, processes, and technologies to streamline, improve, and ensure the cost-effectiveness of Inflight projects and programs.
• Support the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Research and report information that is vital to the continual development and improvement of operational procedures.
• Provide technical support associated with creating and maintaining courses in the company Learning Management System.
• Collect, analyze, and report data from line check evaluations and recurrent training to identify performance trends and training effectiveness.
• Benchmark training outcomes against on-the-line performance data to measure alignment between classroom instruction and operational execution.
• Develop data-driven insights and recommendations to enhance training curriculum, check standards, and procedural guidance.
• Collaborate with Training and Standards leadership to refine instructional content and delivery methods based on observed trends and evaluation results.
• Create performance dashboards or summary reports to communicate findings and support continuous improvement initiatives within Inflight Operations.

General requirements & qualifications:

• Previous Flight Attendant experience.
  
• Comprehensive knowledge of regulatory requirements.
  
• Good communication skills (written and oral)
  
• Computer literacy and strong Microsoft office skills
  
• High School Diploma or equivalent
  
• Must be able to read, write, and speak English
  
• If hired, must be able to demonstrate that you're legally authorized to work in the US
• Previous experience as an Inflight Supervisor, Air Transportation Supervisor, and/or member of Inflight Management preferred