The Student ITS Event Support Associate helps deliver and support technology used in campus events, classes, and meetings. This role is ideal for students interested in audio-visual tech, streaming platforms, and customer service.

Job Description

Typical duties include but not limited to:

• Delivers, installs, troubleshoots, and operates audio visual systems, streaming platforms, and computers used in classes, meetings, conferences, and other special events.
• Ensures correct operation of audio-visual equipment, assists users with operational issues, and provide excellent customer service.
• Learns to use basic software tools to enhance audio and video sources.
• Assists in processing customer requests.
• Assists in tracking tickets in work order system.

Other duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• Enrolled as a student at Florida Gulf Coast University and in good conduct standing with the University.
• Ability to work flexible hours, including evenings and weekends, based on event schedules.

Knowledge, Skills, and Abilities:

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action, and attire.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.