Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Oregon, Illinois, Montana, Texas and Virginia.

Position Overview

The Vehicle Registration Support Representative position is held by a dynamic, highly-motivated and organized individual with superior attention to detail and excellent customer service to our Vitu clients. The potential candidate will need to interpret, apply, and explain provisions of the California Vehicle Code. The ideal candidate must have knowledge of the regulations, policies, and procedures of the Department of Motor Vehicles pertaining to the registering and titling of vehicles and vessels.

Responsibilities

• Respond to all customer and employee inquiries and issues with a positive attitude.

• Audit and verify paperwork against DMV policies, providing notice to customers and to DMV as set by company procedures.

• Answer customer questions related to errors found.

• Any other task required to facilitate the movement of paperwork from the client to DMV.

• Process New and Used vehicle registrations.

• Assist customer support team with questions related to DMV policy and assist in identifying what’s needed for special processing applications submitted by customers.

• Access customer data for troubleshooting issues and printing required paperwork.

• Provide domain expertise and advice, as needed.

• Provide excellent customer service to all Vitu customers.