To drive revenue growth by effectively upselling a range of value-added products to existing and prospective customers, while consistently delivering exceptional customer service. The role requires strong sales capability, the ability to identify customer needs and position relevant solutions that enhance customer value and experience.

Qualifications

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  Matric
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  Bachelor's Degree (not essential but preferred)

Experience and Skills Required

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  1 year inbound/outbound call centre sales experience
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  1 year VAPS experience (beneficial)
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  Fluency in English is essential plus one other official language

Key Responsibilities

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  Share ideas and insights to improve sales team effectiveness
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  Identify upsell opportunities based on customer needs and profiles
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  Promote and sell value-added products to customers
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  Deliver high-quality customer service in every interaction
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  Apply effective sales techniques to meet and exceed targets
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  Handle objections and close sales professionally
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  Accurately capture customer and sales information
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  Maintain strong product knowledge
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  Adhere to compliance and quality standards
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  Meet KPIs (conversion rates, call quality, productivity)
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  Follow up on leads and commitments within agreed timelines
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  Contribute to a positive team culture

Non-Technical Skills

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  Sales-driven
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  Strong communication and interpersonal skills
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  Active listening and empathy
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  Persuasion and influencing ability
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  Customer-centric mindset
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  Problem-solving and critical thinking
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  Adaptability and resilience
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  Time management and prioritisation
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  Confidence and professionalism
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  Emotional intelligence
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  Attention to detail
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  Teamwork and collaboration
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  Self-motivation and accountability

Values

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  Passion
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  Care
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  Integrity
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  Growth
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  Diversity