Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Senior Product Manager, Credit Cards and Lending. Could It Be You?

This role requires an experienced leader who will own the full responsibility of a lending product’s P&L and define its strategic direction. Products in your portfolio could include credit cards, term loans, LOCs, and other forms of flexible lending. You will maintain an all-encompassing view of the product, from its initial design and customer experience through to operational execution and financial performance.

You will demonstrate a rare skill set: the ability to bring new products to life (0-to-1) and the strategic insight to grow and optimize existing products (1-to-N). Success means not only driving benefits for the product portfolio but also creating synergistic value for the entire QFG enterprise.

This role demands a bias to action, quick but informed decision-making, and a relentless focus on continuous improvement—finding ways to add efficiency, speed, and accuracy in the ways we collaborate, make decisions, and deliver products.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Product Growth & Lifecycle Ownership (0-to-1 and 1-to-N): Drive product strategy from ideation (0-to-1) for new features to continuous growth and optimization (1-to-N). This includes performance improvement in all areas of opportunity throughout the new customer funnel and customer lifecycle ranging from origination, utilization, repayment and renewals, driving benefits across the entire QFG enterprise.

• P&L Management & Product Oversight: Own the full responsibility of the product's P&L and financial performance. Drive the design, user experience, and implementation of the product construct, key features, operational processes, and customer servicing.

• Customer Value Proposition & Insight: Develop a deep ability to understand customer needs, with expert knowledge of how Canadians choose, utilize, and manage their financial products. Define and optimize your product’s value proposition by connecting key features and benefits with the customer outcomes that resonate most.

• Execution Excellence & Continuous Improvement: Lead execution using Agile methodologies and best practices. Champion continuous improvement initiatives to add efficiency, speed, and accuracy in our ways of collaborating, making decisions, and ultimately delivering the best products for our customers.

• Regulatory & Compliance Fluency: Ensure the product and its processes meet all legal and compliance requirements. Maintain expert knowledge of the Canadian regulatory framework (OSFI, FCAC) affecting product and process design, specifically in areas such as lending, privacy, AML/ATF, and consumer protection.

• Stakeholder & Partner Management: Lead partner management with external parties, including card networks, core processors, benefits service providers, and other critical technology vendors essential to the delivery of your portfolio.

This job posting is for an existing vacancy.

So are YOU our next Senior Product Manager, Credit Cards and Lending? You are if you…

• Have 5-7+ years’ experience in product management in the financial services industry.
• Have 10+ years’ cumulative professional experience across all industries
• Possess experience bringing new products to life (0-to-1) and scaling/optimizing established products (1-to-N), with a clear focus on driving growth for the entire enterprise.
• Possess deep expertise in leading product delivery in a financial services environment using Agile methodologies and best practices.
• Demonstrate a commitment to continuous improvement, with a track record of enhancing efficiency, speed, and accuracy in internal collaboration and product delivery processes.
• Possess experience with business case creation and financial management in collaboration with Finance teams to justify and track portfolio investments.
• Possess strong knowledge of key areas of risk (e.g., credit, fraud, operational), and proven ability to define strategies to manage, mitigate, and control risk.
• Possess expertise in the credit underwriting and credit risk lifecycle and a strong understanding of how credit models (scorecards) and automated adjudication strategies affect P&L.
• Have demonstrated skill in user experience (UX) and operational process design, ensuring all customer touchpoints minimize friction while maximizing value.
• Possess a deep ability to understand customer needs, coupled with demonstrated success managing the end-to-end P&L of a lending product portfolio.
• Have expert knowledge of the Canadian regulatory framework affecting credit products, including requirements related to lending, privacy, AML/ATF, and consumer protection (OSFI guidelines are a must).
• Are a results-oriented leader with a bias to action, quick but informed decision-making, and proven ability to drive tightly coordinated delivery across multiple internal functional groups.
• Have exceptional communication and collaboration skills to influence stakeholders at all levels and articulate complex strategic concepts clearly.
• Have a Post-secondary education (preferably in Business, Finance, Technology, or a related field).

Additional Information…

• Please note this role will be required to be in office 3 days a week

Compensation Information:

• Base salary range: $135,000 - $185,000

• The final compensation package will be commensurated with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply! #LI-DM1 #LI-Hybrid