Introduction
As part of Learning Services (LS), our Consulting and Experience Design (CXD) team is dedicated to transforming the learning journeys of individuals and organizations around the world. Join us in making a global impact.

Key Responsibilities
Essential duties and responsibilities include the following (although you might also receive assignments involving other duties):

Strategic Thinking and Business Acumen
• Consider the comprehensive needs of the client (with a big-picture focus), such as long-term initiatives and the client’s ecosystem.
• Apply business, industry, and organizational trends to consultations.
• Provide input into bid/scope opportunities.

Client Engagement and Consulting
• Build trusted relationships with clients, colleagues, and teams.
• Lead strategic conversations and content analysis sessions with executive stakeholders and subject matter experts to confirm content, gather feedback, define design requirements, and assess client readiness.
• Analyze new work to recommend performance-based, learner-centric, and innovative solutions that meet client goals within their constraints.
• Design and present learning and evaluation strategies tied to the client’s key performance indicators (KPIs) and goals to drive business performance.
• Evaluate client materials and recommend enhancements to learner experiences.
• Identify client environment factors that could affect performance.
• Triage feedback from internal and client reviews, facilitating the changes with junior designers.

Project and Team Leadership
• Adhere to the project lifecycle, your role, and your financial responsibilities.
• Lead design efforts, collaborating among cross-functional teams, setting the vision for the project and guiding junior designers.
• Collaborate to determine team responsibilities and coordinate with internal resources, such as visual design, software development, or account management, to ensure alignment.
• Anticipate and mitigate risks to the project’s success.
• Lead retrospective sessions to share lessons learned and best practices from the project.
• Provide consultative oversight and leadership for design process improvements.

Learning Experience Design
• Create learner personas.
• Create learner journeys and other visuals or stories to help clients understand your solution recommendations.
• Design with creativity and innovation for various modalities, audiences, and evaluation strategies.
• Graphically share your ideas and vision to gain client buy-in.
• Draft high-quality, client-ready deliverables (such as outline, detailed designs, storyboards, facilitator or participant materials, scripts, and one-the-job materials) that meet design, timeline, scope, and budget expectations.
• Review designers’ deliverables for consistency, design integrity, and alignment with the objectives.
• Work with quality assurance to meet editorial, functional, and accessibility standards.

Professional Development and Knowledge Sharing
• Demonstrate curiosity, synthesize information, and apply current instructional design theory, best practices, and industry standards.
• Share expertise with colleagues within and outside the business unit.
• Participate in initiatives to grow the design team’s capabilities.
• Present during regional or global meetings, events, or training.

Operational Excellence
• Use appropriate tools and software effectively.
• Maintain accurate documentation using the project’s file management conventions.
• Effectively manage multiple priorities and projects, raising conflicts as needed.
• Work, learn, and communicate effectively in a remote environment.
Skills

As an individual in this role, you must demonstrate proficiency in:
• Creating learner-centric designs
• Adhering to adult learning principles
• Thinking strategically with a big-picture perspective
• Using production (such as Microsoft Office), collaboration, and authoring tools
• Supporting a client-vendor environment
• Learning independently and demonstrating self-motivation
• Providing excellent customer service
• Exhibiting clear and direct written and verbal communication skills
• Leveraging time management skills, displaying organizational skills, and executing project management skills
• Displaying flexibility and tolerance for uncertainty
• Applying accessibility best practices
• Identifying and mitigating risks
• Coaching junior designers
• Giving and receiving feedback
• Working with project teams, cross-functional teams, and leadership groups
• Contributing to team decision making
• Writing AI prompts and using AI responsibly

Qualifications
Minimum education (or experience) includes:
• A bachelor’s or master’s degree, preferably in fields such as mass communication, journalism, English, technical writing, or another relevant field, or any other field
• 8 to 10 years of experience in commercial instructional design

Certifications in instructional design or Modern Learning Design will be an added advantage.