Start your career with us

Based at our headquarters in Basel, we are looking for a Junior Technical Support Specialist Acidulants to join our team on a temporary basis for two years.

This role is designed as a gateway into the organization, making it ideal for recent graduates or candidates with up to 3 years of experience who are eager to build a career in the food ingredients industry.

As a company holding leading positions in the acidulants market in Europe and the U.S., we offer a unique opportunity to learn within a strong global platform.

You will gain hands-on exposure to how our organization operates end-to-end—learning about our products, applications, manufacturing practices, and quality standards—while actively supporting our customers and internal teams. From day one, you will contribute to customer satisfaction and operational excellence.

Role overview

This is a hands-on, operational role focused on technical support for food ingredients (non-IT), including their applications and specifications.

You will work closely with Sales, Quality, Regulatory, R&D, and Marketing, gaining broad exposure across the business. The role offers flexibility in scope, allowing responsibilities and development paths to evolve based on your strengths, interests, and experience.

What you will learn and experience

In this role, you will:

• Build strong knowledge of acidulants and their food & beverage applications
• Gain insight into manufacturing processes, quality systems, and regulatory frameworks
• Develop experience in technical customer support and troubleshooting
• Learn how to manage technical documentation and compliance topics
• Work in a multidisciplinary and international environment
• Strengthen your communication, coordination, and problem-solving skills

Depending on your experience and development, your responsibilities may include:

• Acting as the first point of contact for technical inquiries
• Supporting customers with product applications, specifications, and basic troubleshooting
• Preparing and managing technical documentation (specifications, statements, compliance documents, customer-specific responses)
• Coordinating with Sales, Quality, Regulatory, R&D, and Marketing to ensure timely and accurate support
• Assisting in the resolution of technical issues and customer complaints
• Contributing to process improvements, knowledge sharing, and documentation
• Gradually taking ownership of selected topics, products, or customer accounts

• Degree in Food Science, Chemistry, Chemical Engineering, or a related field (non-IT)
• First experience in technical support, quality, or production is a plus
• Strong organizational and coordination skills with an operational mindset
• Customer-oriented with strong communication skills
• Ability to work in a multidisciplinary and international environment
• Structured, pragmatic, and solution-driven approach
• Fluency in English is mandatory; German and/or French are strong assets