Job Title: Service Delivery Manager / Project Manager Job Description: • Manage and drive complex system integration projects across teams and stakeholders • Work in Agile environments using tools like JIRA and MS Project • Collaborate with globally dispersed technology and business teams • Drive project estimations, planning, budgeting, and execution • Coordinate with clients on requirements and ensure adherence to Service Level Agreements (SLAs) • Handle service delivery, incident management, and problem management activities • Prepare and present performance and project status reports • Manage client relationships and ensure high customer satisfaction • Lead and coordinate internal teams for successful project delivery • Ensure compliance with ITIL framework and best practices Required Skills: • Experience with complex system integrations • Strong knowledge of Agile methodologies and JIRA • Experience in project budget management and estimation processes • Proficiency in MS Project • Strong understanding of Service Delivery and Client Relationship Management • Experience in Incident and Problem Management • Strong communication, stakeholder management, and leadership skills • Good understanding of ITIL framework and operational best practices