Job Title: Regional Strategic Growth Liaison – Healthcare

Department: Business Development / Network Strategy

Reports To: Director of Strategic Growth or Regional VP

FLSA Status: Exempt

Location: Regional (multi-site travel required)

Position Summary:

The Strategic Growth Liaison – Healthcare is responsible for driving regional growth initiatives by executing strategies that expand patient access, strengthen referral partnerships, and support priority service lines across a defined network of healthcare facilities. This role serves as a connector between operational leaders, clinical teams, and external stakeholders to align community needs with organizational goals.

The Liaison supports data-informed outreach, cultivates provider and community relationships, and ensures consistent messaging around services, referral processes, and system capacity.

Key Responsibilities:

• Growth Execution:
  Implement and support regional strategic growth plans in coordination with leadership, with a focus on increasing patient volume and service line utilization.
• Referral Partner Engagement:
  Maintain strong relationships with referring providers, case managers, community-based organizations, FQHCs, and urgent care centers to expand referral pipelines.
• Service Line Expansion:
  Collaborate with service line leaders (e.g., Behavioral Health, Surgical, Primary Care, Maternal Health) to identify and pursue new outreach opportunities.
• Market Intelligence:
  Track competitor activity, patient access trends, and referral barriers to identify opportunities for regional market positioning and outreach.
• Outreach Coordination:
  Conduct strategic field visits, facilitate stakeholder meetings, attend community events, and deliver presentations to promote awareness and access.
• Performance Monitoring:
  Assist with monitoring KPIs (e.g., referral growth, conversion rates, appointment adherence) and contribute to monthly reporting and CRM documentation.
• Operational Alignment:
  Work closely with admissions, care coordination, marketing, and scheduling teams to ensure seamless access for referred patients and partner satisfaction.
• Escalation & Resolution:
  Serve as a first point of contact for external partners experiencing access or communication challenges, and ensure timely resolution or escalation.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field
• Minimum of 3 years of experience in provider relations, healthcare outreach, or network development
• Demonstrated understanding of referral patterns, care access barriers, and healthcare delivery systems
• Ability to analyze market and patient data to inform strategy
• Experience with CRM tools (e.g., Salesforce, HubSpot) and healthcare systems (e.g., Epic, Cerner, CareLogic)
• Strong written and verbal communication skills
• Must be able to travel regionally (50–75%) and maintain a flexible schedule

Preferred:

• Master’s degree in Healthcare Administration (MHA), Public Health (MPH), or Business (MBA)
• Familiarity with value-based care, population health, and healthcare payer models
• Bilingual language skills based on regional population needs