Job Req ID:

Essential Duties and Responsibilities:

- Lead engineering, service and technical support organization to resolve all customer issues ensuring operational excellence in post-sales system and technology deployments

- Partner closely with sales and marketing teams to ensure product roadmap is competitive in the market

- Ensure customer overall satisfaction, collaborate with internal engineering teams to resolve issues or concerns in a timely manner

- Familiar with Linux, Kernel, ESXi and K8S environment may include but not limited to installation, debug and trouble shooting.

Qualifications:

• Bachelor in engineering, business, or with equivalent experiences; Master's degree is highly preferable

• 8+ years of track record of product planning, communication and engineering exp.

• In-depth knowledge in system/storage/solution products with strong business acumen to penetrate and develop new business opportunities

• Superb communication and interpersonal skills, must be able to collaborate, influence and develop complex relationship with both internal teams and external clients

• Ability to be self-motivated towards the achievement and measurement of established goals

• Serve as the technical leader to provide market and technology insights