Job Summary:
We are seeking a skilled Deskside Support Technician with 2 to 4 years of experience in supporting PC hardware and software. The ideal candidate will be comfortable providing hands-on support for servers and networks, and have experience with mobile data plans, networks, and devices.

Key Responsibilities:

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Document, maintain, upgrade, or replace hardware and software systems.
• Support and maintain user account information, including rights, security, and systems groups.
• Train employees, identify, analyze, and repair product failures, and order and replace parts as needed.
• Resolve network connection issues and track connections back to network switches.
• Escalate unresolved problems and issues to higher-level support.
• Provide physical support for customer computer systems, including lifting up to 40 lbs, bending, crawling, and laying as needed.
• Represent CompuCom in a professional and businesslike manner, communicating effectively with customers and associates.
• Respond to routine technical questions and requests for information.

Top Skills:

• Deskside Support
• Customer Service