What's in it for you

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

· Competitive holiday allowance with the option to buy more

· Discretionary bonus schemes linked to your performance and ours

· Strong pension and life assurance to help plan for the future

· Tailored induction and training to support your development from day one

· Exclusive perks and savings through our M&S Choices portal

· Market-leading family policies, including parental, adoption and neonatal leave

· 24/7 wellbeing support, including virtual GP access and mental health services

· One paid volunteer day a year to support a cause that matters to you

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you’ll do

This is an exciting opportunity to join the FH&B Space Planning team at a pivotal moment, as we deliver ambitious and impactful change across the estate.

The Delivery Manager for Space Planning will support the effective delivery of key store space initiatives across the M&S estate.

Supporting the Head of FH&B Store Space Planning by coordinating planning, activity, engaging stores, coordinating with stakeholders and ensuring plans are executed effectively in store.

Passion and drive are key as the role is hands‑on and delivery focused, requiring time in stores. Strong organisation and clear communication skills are required to help land change effectively, consistently and with buy in from key parties.

Deliver macro space projects and requests, consisting of planning, coordination and execution of agreed initiatives, including the RFID equipment tagging program.
Lead RFID equipment tagging through to BAU, including overseeing the tagging of the store estate.
Support the delivery of estate optimisation, ensuring layouts and space usage are executed to plan.
Deliver store engagement through regular visits, driving high-quality execution, resolving issues, and acting as a trusted, practical partner to retail teams.
Use performance insights, store feedback, and data to continuously improve delivery, processes, and future planning decisions.
Champion ways of working that enhance efficiency, including digital tools, automation, and AI, while fostering strong collaboration, accountability, and high performance across teams.

Who you are

Your skills and experience will include

- Experience supporting or delivering store‑based projects or initiatives, ideally in a retail or operational environment.
- Comfortable working across multiple sites and spending time in store.
- Demonstrates drive, ownership, resilience, and determination, with the ability to navigate complexity and cut through barriers.
- Exposure to RFID, equipment rollouts or space planning is beneficial but not essential.
- Well organised with strong attention to detail.
- Confident and clear communicator, able to engage colleagues at all levels.
- Microsoft Excel, PowerPoint to a high standard
- Preparing status updates, reports, and documentation
- Business case and briefing preparation
- Tracking progress, risks, and issues

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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Space Planning Delivery Manager (Fashion, Home & Beauty)

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