Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture!

Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience.

Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.

We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on!

Core Values

Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company-wide ethics.

Trust: Earn teammates’ trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
Passion: Make a difference; don’t wait until you’re asked or instructed; maintain a bias to action and impact
Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback – be open to listening – and actively incorporate the voice of the customer into daily activities
Growth: Strive for excellence; embrace change; prioritize continuous improvement

The Role

We’re looking for a strategic, commercially minded Client Executive Director to manage and grow Fusion’s most important enterprise client relationships.

As a Principal-level individual contributor within the Revenue organization, you will serve as both a trusted advisor and growth leader for a portfolio of high-value accounts. You will own renewal strategy, expansion opportunities, executive stakeholder engagement, and long-term account planning while helping clients advance their enterprise resilience programs.

This role requires a unique combination of value-based selling, executive relationship management, business consulting, and commercial leadership. You will partner closely with Customer Success, Product, Legal, Finance, and Revenue Operations to drive customer outcomes, protect recurring revenue, and identify opportunities for growth across Fusion’s platform.

This is a high-impact opportunity for someone who thrives in complex enterprise environments, enjoys influencing executive stakeholders, and wants to play a critical role in Fusion’s long-term growth strategy.

Key Responsibilities

Own a portfolio of strategic enterprise accounts, driving retention, expansion, and long-term customer value.

Develop and execute comprehensive account plans that align customer objectives with Fusion’s solutions and roadmap.

Lead all renewal activities from initial planning through contract execution.

Identify and pursue expansion opportunities across Fusion’s product portfolio.

Build ROI-driven business cases and value narratives that resonate with executive stakeholders.

Facilitate Executive Business Reviews (EBRs/QBRs) that demonstrate program progress, business outcomes, and future opportunities.

Develop and maintain strong relationships with business, operational, and executive stakeholders across customer organizations.

Negotiate complex commercial agreements, including multi-year renewals and enterprise-wide expansions.

Collaborate with Customer Success teams to align account health, adoption metrics, and customer outcomes.

Monitor renewal and expansion pipelines, maintaining accurate forecasting and CRM data.

Represent Fusion at customer events, industry conferences, advisory boards, and executive briefings.

Provide customer feedback and market insights that influence product strategy and go-to-market initiatives.

Mentor junior Client Executives and contribute to team best practices and strategic initiatives.

Knowledge, Skills, and Abilities

Demonstrated expertise in enterprise account management, consultative selling, and customer growth strategies.

Strong value-selling capabilities, including the ability to build ROI-based business cases and executive presentations.

Exceptional executive presence and ability to engage effectively with C-suite stakeholders.

Deep understanding of strategic account planning and customer lifecycle management.

Strong commercial acumen with experience negotiating complex enterprise agreements.

Ability to navigate sophisticated stakeholder environments and organizational dynamics.

Excellent communication, presentation, and relationship-building skills.

Strong analytical skills with the ability to leverage account data, adoption metrics, and business outcomes to inform strategy.

Experience using CRM platforms and forecasting methodologies, preferably Salesforce.

Knowledge of enterprise resilience, business continuity, risk management, governance, compliance, or related disciplines is a plus.

Ability to balance strategic planning with tactical execution across multiple enterprise accounts.

Qualifications (Education and Experience)

Bachelor’s degree in Business, Marketing, Communications, Management, or a related field.

8+ years of enterprise account management, strategic sales, customer success, or related B2B experience.

Proven track record of achieving or exceeding revenue, retention, and expansion targets.

Experience managing large, complex enterprise accounts with multiple stakeholders and business units.

Demonstrated success developing executive relationships and influencing strategic decision-making.

Experience leading contract negotiations and renewal strategies for enterprise customers.

Experience with SaaS, enterprise software, or technology solutions preferred.

Experience within enterprise resilience, business continuity, operational risk, GRC, or related markets is preferred.

Milestones for the First Six Months

In One Month, You Will:

Complete onboarding and develop a strong understanding of Fusion’s platform, products, and market positioning.

Meet key internal stakeholders across Customer Success, Product, Finance, Legal, and Revenue Operations.

Review assigned accounts and gain familiarity with renewal schedules, account health, and growth opportunities.

Learn Fusion’s sales methodology, forecasting processes, and account planning framework.

Identify immediate renewal risks and strategic priorities within your portfolio.

In Three Months, You Will:

Establish relationships with key stakeholders across your assigned accounts.

Complete strategic account plans for priority customers.

Lead customer meetings independently, including executive discussions and renewal planning sessions.

Develop and present value-based business cases supporting renewal and expansion opportunities.

Build a reliable renewal and expansion forecast with identified growth opportunities across your portfolio.

In Six Months, You Will:

Own all renewal and expansion activities for your assigned portfolio.

Deliver Executive Business Reviews that clearly demonstrate customer value and strategic direction.

Have multi-year account plans in place for key customers.

Successfully progress renewal and expansion opportunities through Fusion’s sales process.

Serve as a trusted advisor to customer executives while consistently driving retention and growth objectives.

Contribute strategic insights and best practices that strengthen Fusion’s overall revenue organization.

Compensation & Benefits

The annual base salary range for this position is $110,000–$125,000, depending on the candidate’s experience, qualifications, and relevant skill set. This position is also eligible for variable compensation tied to renewal, expansion, and portfolio growth objectives.

Fusion offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.

Disclaimers

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin.

Nothing in this job posting should be construed as an offer or guarantee of employment.

Client Executive Director

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