Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

The post holder is responsible for delivering an excellent customer facing service for routine customer transactions, and high quality administrative and technical support work for the department both within the office and on field operations.

To provide a frontline service, act as the first point of contact and give advice and signposting to members of the public, outside agencies and internal callers.

Responsibilities:

Post holders handle and process considerable amounts of manual and electronic information where care, accuracy and confidentiality are important, and in accordance with the Data Protection Act, for example scanning and indexing and regular input to database systems

The handling and processing of customer financial data in the form of card payments is undertaken in a secure and confidential manner

Proactively provide suggestions for improvement to Team Leaders/ Service Managers to improve the service in terms of efficiency, customer satisfaction and best practice

Field operations are supported in the collection of samples, visiting commercial and domestic premises and witnessing noise and odour nuisance

Promote services and resources through the preparation of displays and distribution of posters and leaflets

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR106354-06-26