Overview

The Role

• Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
• Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
• Work with and communicate effectively with peers across multiple departments

Responsibilities

• Gather required information for monthly/quarterly/yearly audits
• Help with training initiatives for new regions coming online to the Oracle platform
• Actively review processes and look for ways to streamline and/or automate

Qualifications

The Requirements

• Good understanding of customer contracts, especially Global, Master, and leveled Service agreements
• Knowledge of Oracle Subscription Management, Oracle Contract Lifecycle, Oracle CPQ, Salesforce.com, ServiceNow, MS Office are a plus
• Ability to work efficiently to provide a quick turnaround time on contracting processing
• Prior experience in working directly with internal Sales, Billing, Collections and Contract personnel
• Ability to work efficiently and seamlessly on virtual teams and across multiple time zones
• Self-starter with strong work ethic, and ability to thrive in a fast-paced environment while maintaining a positive, result-oriented attitude
• Detail oriented with the ability to interpret internal and external requests