Are you an analytics professional who enjoys working with complex data and real business problems?

At YourHero / Douleutaras, Business Intelligence sits at the centre of how we understand our marketplace, our growth levers, our product impact, and our operational performance.

We are looking for a Senior Data Analyst who can work hands-on with data and help us answer the questions that matter most:

• Where are we creating or losing value?
• Are our marketplace algorithms improving performance?
• Is Paid Marketing recovering?
• Are major product features creating real value?
• Which categories, countries, or supply segments need attention?
• What should leadership focus on next?

If you are strong with SQL, comfortable working through complex datasets, and interested in how numbers translate into better business decisions, this could be a great role for you.

Get to know us

YourHero / Douleutaras is the leading home services marketplace in Greece, Cyprus, and Ireland.

Every year, hundreds of thousands of customers use our platform to find trusted professionals for home services, while thousands of professionals use us to grow their business.

We are building the platform people turn to when they need a job done at home, from cleaning and repairs to renovation and specialised services. Home services remains one of the least digitised consumer categories, and we believe technology, data, and operational excellence can materially improve the experience for both customers and professionals.

We are now entering an important stage of our journey. The company is becoming more profitable, more focused, and more data-driven. That makes this role especially important.

About this role

We are looking for someone to take ownership of key BI work and help the company make better decisions across Growth, Product, Finance, and Operations.

The right person will be hands-on with data, but also close to the business. You should be able to write SQL, understand business problems, build useful reporting, investigate issues from source data to final output, and help leadership see what the data is really saying.

You will work directly with the CEO and leadership team, and you will also work closely with Finance, Product, Tech, Growth, and Operations. You will help us understand what is working, what is not working, and where the company should focus next.

Seniority is flexible. This role can fit:

• A strong mid-level analyst who is ready to step up
• A senior analyst who wants more ownership
• A hands-on BI professional who wants to work closer to marketplace and business impact

We care most about technical strength, speed, ownership, and clear thinking.

What you will own

BI continuity and reporting

• Own and improve our core BI reporting
• Maintain and improve leadership dashboards
• Ensure key business metrics are clear, trusted, and well-defined
• Improve data quality and reduce dependency on undocumented processes or individual knowledge
• Help leadership make faster and better-informed decisions

Marketplace analytics

• Analyse marketplace performance across Greece, Cyprus, and Ireland
• Support analysis around matching, allocation, ranking, fulfilment, revenue per job, and monetisation
• Help us understand how changes in supply, demand, pricing, categories, and customer journey affect business outcomes
• Identify where we are leaking value, volume, or margin

Growth and marketing analytics

• Work closely with Growth / Performance Marketing to understand channel performance, volume, economics, and quality
• Help identify where marketing spend is creating value and where it is not
• Support analysis around SEO, paid acquisition, direct traffic, and demand quality

Product and monetisation analytics

• Measure the impact of key product and monetisation initiatives
• Support analysis around important product features such as algorithms optimisation, conversion rate initiatives, customer journey changes, and marketplace experiments
• Help Product and Tech understand whether what they ship creates real company value

Operations and business analytics

• Support Operations and Business Development teams with actionable reporting and analysis
• Help leadership understand operational bottlenecks, category performance, pro performance, and market health
• Translate data into practical recommendations

What success looks like

In your first months, you will have:

• Taken ownership of our most critical dashboards, reports, and metrics
• Kept daily, weekly, and monthly BI reporting running reliably
• Understood the main Growth, Product, Finance, and Operations questions
• Helped the team identify where we are creating or losing value
• Improved the reliability and usefulness of our BI setup
• Helped the BI team become stronger, better documented, andmore independent