Restaurant Depot takes pride in its exceptional, dedicated customer service team. We are currently seeking a candidate with excellent communication and problem-solving skills for the position of Online Chat Support. This individual will play a pivotal role in ensuring our customers have the best experience possible, by addressing customer inquiries and concerns promptly and professionally.

Responsibilities:

• Provide real-time assistance to our customers via the online chat platform. This includes answering their inquiries about our products, their accounts, or any other service-related questions they might have.
• Identify and assess customers' needs to achieve satisfaction. Use your product knowledge to provide appropriate solutions.
• Follow communication procedures, guidelines and scripts to remain consistent in delivery of service.
• Handle customer complaints, providing appropriate solutions and alternatives within the time limits, ensuring resolution to maintain trust.
• Work collaboratively with other team members and departments when necessary to resolve customer queries.
• Keep records of customer interactions, process customer accounts and file documents as per the company’s set standards and policies.

Qualifications:

• A high school diploma or equivalent is required, with a bachelor's degree preferred.
• Proven customer support experience or experience in a similar role, ideally in a restaurant or food service-related field.
• Strong phone handling skills and active listening abilities.
• Familiarity with CRM systems and practices is preferable.
• Excellent communication and presentation skills, with the ability to type swiftly and accurately.
• Ability to multitask, prioritize, and manage time effectively. Must be able to handle pressure during peak hours or high demand.
• A high degree of patience when dealing with complex customer issues.

Benefits:

• Competitive pay and comprehensive benefits package that includes medical, dental, and vision insurance.
• Retirement plan with company match to help secure your financial future.
• Paid time off to achieve work-life balance.
• Access to ongoing learning and development resources to grow your career.
• An inclusive and diverse work environment encouraging teamwork and collaboration.
• Employee discounts at all Restaurant Depot locations.

By joining our team as an Online Chat Support, you will be an integral part of driving customer satisfaction, ensuring that Restaurant Depot continues to exceed customer expectations and enhance its reputation within the food service industry.