Norwegian & Swedish Customer Care Specialist – Digital Payments (WFH, Portugal)

Role Overview

Join a global leader in customer experience to support a cutting-edge digital payments and Point-of-Sale (POS) solution used by businesses across Scandinavia. In this role, you will assist small and medium-sized business owners with onboarding, troubleshooting, and financial inquiries, ensuring they can grow their businesses effectively.

Your Responsibilities

• Multichannel Support: Provide expert assistance via phone, email, and live chat.
• Onboarding: Guide new business users through account setup and initial onboarding.
• Technical Troubleshooting: Resolve issues related to the payment application, hardware devices, and accessories.
• Financial Support: Handle inquiries regarding transactions, deposits, and financial activity reports.
• Logistics: Assist customers with orders, deliveries, and logistics-related questions.
• Record Keeping: Maintain accurate documentation of all customer interactions.

Requirements

• Languages: High-level fluency in Norwegian & Swedish (C1/C2) - you need to speak and write both languages fluently + good command of English.
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Portugal.
• Skills: Strong communication skills and the ability to explain technical or financial topics clearly.
• Mindset: Customer-focused, detail-oriented, and capable of working independently in a remote setup.
• Experience: Previous experience in customer support is an advantage.

The Offer

• Work Model: Work From Home (WFH) within Portugal (must be a resident of Portugal).
• Schedule: Full-time, 40 hours per week.
• Relocation Support: * Flight costs reimbursed.
  • Company-provided accommodation options available.
• Benefits: * Health insurance from day one.
  • 22 days of paid annual leave + public holidays.
  • Fully paid training and structured onboarding.
• Environment: Stable international work environment with clear career progression opportunities.

Are you ready to combine a career in Fintech with the lifestyle of Portugal? If you're a tech-savvy communicator who enjoys solving problems and wants the flexibility of a remote role, this is the perfect fit. Apply today and join our international team from the comfort of your home in Portugal!