Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Opportunity
Mass General Brigham Digital is seeking a hands-on Technical Support Specialist responsible for managing, supporting, and maintaining a wide range of systems and equipment. This role combines onsite and remote support, including equipment setup, troubleshooting, and inventory management.
Location: requires travel to local sites including but not limited to; Newton, Wellesley, Brookline and Boston/ Surrounding areas.
The ideal candidate is customer-focused, highly organized, and capable of independently resolving technical issues while providing guidance to end users and peers to minimize downtime and ensure efficient operations.

Qualifications

Key Responsibilities

System Setup & Deployment
- Transport, install, configure, and decommission technical equipment and systems
- Execute tasks in alignment with layout diagrams and project timelines
Technical Support & Troubleshooting
- Perform diagnostics to identify and resolve hardware, software, and telecom issues
- Provide responsive support to end users for computers, applications, and communication systems
- Escalate complex issues as needed while ensuring timely resolution
Customer Service
- Deliver professional, efficient, and user-friendly technical support
- Assist with routine technical inquiries and ensure a positive end-user experience
Documentation & Process
- Accurately document issues, resolutions, and support activities in ticketing systems
- Maintain clear and organized technical records
Inventory Management
- Monitor and maintain inventory levels for equipment and accessories
- Track assets and ensure proper handling and storage

What We’re Looking For

Strong troubleshooting and problem-solving skills
Ability to work independently in a fast-paced environment
Excellent communication and customer service skills
Experience supporting end-user computing, applications, and telecom systems preferred

Requirements

High School Diploma or Equivalent required
0-1 years of Customer service experience required
Valid Driver's License and reliable vehicle

Ability to multitask and prioritize in a fast-paced environment
Strong communication and customer service skills
Solid knowledge of desktop/laptop hardware, printers, and peripherals
Experience with technical systems, applications, and troubleshooting tools
Familiarity with Mac OS, Microsoft 365, and common business/phone systems

Additional Job Details (if applicable)

Work Model & Schedule

Onsite Monday–Friday | 8:00 AM – 4:30 PM (ET)
Flexibility is required to support business needs
Home Base: Newton, MA
Daily assignments are dispatched through a ticketing system
Travel Requirement:
Regular travel to local sites, including Newton, Wellesley, Boston, Brookline, Somerville, and surrounding areas

Remote Type

Onsite

Work Location

75-95 Wells Ave

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Travel Support Technician I

Job Type

Description

Key Responsibilities

What We’re Looking For

Work Model & Schedule

Mass General Brigham Competency Framework

Skills

About Mass General Brigham