Move-In Administrator

Scope & Purpose

The Move-In Administrator plays an integral role supporting the Move-In Team through a variety of operational duties throughout the move-in journey. As part of Neighbor Care, the Move-In Team's primary responsibilities include answering housing-related inquiries, processing applications, conducting housing interviews, supporting new neighbors through the move-in process, and prepping their homes for a smooth and dignified transition into the Village. This position is an administrative role that will perform supportive functions across the Move-In Team.

This is a full-time, non-exempt position reporting to the Senior Move-In Manager. Due to the nature and requirements of the position, hours are flexible to fit need, but typically include 8am-5pm Monday-Friday. Some nights and weekends may be required. The Move-In Administrator will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

• Serve as the central point of contact for the Housing Hotline. Answer housing inquiries via email and phone, providing general eligibility and application information to support applicants and referral partners in a timely manner

• Complete data entry of new housing applications upon receipt

• Assemble documentation and identify missing information in housing applications

• Coordinate with the Move-In Specialist to obtain missing housing application information 

• Monitor, follow up on, and retire applications that are not moving forward in the process

• Maintain the booking calendar for housing interviews and in-person tours

• Support the coordination of referral partner meetings, tours, trainings, and other communications

• Manage purchasing and expense reconciliation for all Move-In team-related needs, including weekly move-in groceries, home essentials, furniture, neighbor and volunteer snacks, and office supplies

• Serve as the point person for vetting in-kind donations, coordinating delivery, maintaining Amazon wish lists, and other online information in coordination with other internal departments

• Communicate with Move-In Team members daily to ensure clarity, coordination, and flow of Move-In related activities

• Perform administrative support, including preparing housing interview packets, scanning and uploading documents

• Submit work orders for Move-In related needs

• Serve as a backup for other Move-In Team members as needed

• Create a monthly Move-In Team 'newsletter' that highlights the accomplishments of the team

• Regularly attend required meetings, trainings, and other team-related activities

• Other duties and responsibilities as needed

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.

• Strong organizational skills; exemplifying detail-orientation

• Strong communication and presentation skills

• Strong aptitude to problem-solve and prioritize

• Ability to work joyfully and connect with diverse populations and organizations

• Demonstrates integrity and strives for excellence in work activities

• A collaborative spirit and ability to work well individually as well as part of a team

• Action-oriented-enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available

• Ability to manage multiple projects in a fast-paced environment

• Attentive listening skills

• Demonstrates good judgment in day-to-day matters

• Patient, compassionate, and professional

• Must be technologically proficient

• Must have a valid driver's license

Work Environment & Physical Demands

• Ability to move about Community First! Village's phases and property as needed

• Ability to work outdoors in all weather conditions as needed

• Ability to work in an office setting

• Ability to drive vehicles

• Ability to lift at least 50 pounds

MLF PURPOSE & VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

• Transform the way people view the stereotype of those who find themselves homeless

• Reconnect the homeless to self, family and community

• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work

• Connect human to human, heart to heart through the fellowship of food and hospitality

• Inspire people into a lifestyle of abundance by giving their best first

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life

• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other

• The family is the original cell of social life

• You shall love your neighbor as yourself

• All members of the human family are equal in dignity

• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.

• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.

• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.

• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.