At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.

We are currently seeking a qualified individual to join our dynamic, forward-thinking team of Business Application Management Office professionals in our Toronto office.

Business Application Analyst - Toronto

The successful applicant will be a passionate and results oriented self-starter with the capability to foster and build upon relationships with new and existing talent.

As an integral member of the team, you will bring:

• Dedication to exceptional customer service, with both internal and external clients
• Excellent communication and interpersonal skills
• Strong analytical, problem solving, and debugging skills to resolve complex issues
• A logical, process-oriented work style
• Advanced working knowledge of Microsoft Office
• A team-oriented work style

• A great attitude and entrepreneurial spirit, embracing our vision “a step above”

Accountabilities include:

• Maintain policy document template library and perform product configurations as requested
• Triage and track application and system issues affecting the production environment, provide root cause analysis and, if possible, provide effective and timely resolution
• Manage tickets (bugs and change requests) related to production support, ticket escalation to vendor
• Coordinate application releases in production and staging environments with vendor
• Pre-release testing and quality assurance
• Perform trending analysis of problems to implement proactive solutions
• Develop and document operating procedures for troubleshooting, product maintenance, and other processes related to the application support
• Provide functional application orientation and training
• Respond to ad-hoc requests for information to support end users by answering phone calls and emails, participating in conference calls and meetings when requested
• Communication with all levels of internal and external stakeholders

Qualifications:

• Bachelor’s degree in business or information systems preferred
• Experience in Financial Services and/or recent graduate
• Previous production support and/or project management experience an asset
• Bilingual in French and English an asset