Thai Union Group PCL

Position:           Service Desk Specialist
Level:                 Entry Officer (New grad can be considered)
Work location:    Bangkok- SM Tower Building (On-site 5 working days per week / Shift rotation)

 Responsibility:

1. Serve as the first point of contact for end-users requesting IT support.
2. Provide Level 1 technical support for:
    - Microsoft 365 applications
    - Windows OS and office automation tools
    - Basic hardware and peripheral devices
3. Perform initial troubleshooting for network connectivity issues (VPN, Wi-Fi).
4. Log, update, and track incidents and service requests accurately in ITSM tools.
5. Escalate unresolved or complex issues to senior or higher-level support teams.
6. Follow standard operating procedures and knowledge base articles.
7. Communicate clearly and professionally with end-users in English.
8. Meet service level agreements (SLAs) and customer service expectations.
9. Perform duties from office (Work from Office – SM Tower, Bangkok).
10. Rotational shift schedule to support Asia-Pacific and European business hours:
    - Shift A: 08:00 – 17:00 (GMT+7)
    - Shift B: 14:00 – 23:00 (GMT+7)
    - Working days: 5 days per week (Monday to Friday).
    - Occasional Saturday shifts may be required on a rotational basis.
    - Compensatory rest days will be provided to ensure a total of 5 working days per week.
    - Shift pattern is subject to change based on business and operational requirements.
Qualification:
1. Bachelor’s degree in information technology, Computer Science, or related field.
2. Minimum 0-1 year of experience in IT Service Desk or Technical Support role.
3. Basic knowledge of Microsoft 365, Windows OS, and office automation tools.
4. Familiarity with ITSM tools is an advantage.
5. Good English communication skills (spoken and written).
6. Service-minded, proactive, and willing to learn new technologies.
7. Ability to work in rotational shifts, including late shifts.

Remark:

1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok.

Direction to work location: Map