Benefits

Flexible HoursRemote Work

Job Type

full time

Description

Join Our Team as a Bilingual Customer Service Representative!

Are you passionate about watches and obsessed with delivering exceptional customer experiences? An eCommerce company in the USA is looking for someone like you to join our vibrant team!

What You'll Be Doing:

Resolve High-Touch Inquiries: Handle customer inquiries via email, chat, and phone using Front

Dispute Resolution: Manage post-sale and dispute resolution issues with empathy and professionalism

Support Cases: Oversee complex support cases like authentication concerns and shipping escalations

Team Collaboration: Work closely with Sales, Fulfillment, and Authentication teams to resolve cases quickly and accurately

Metrics Monitoring: Track key metrics related to customer satisfaction and resolution times

Improve Processes: Contribute to improving support processes, macros, and help documentation

Qualifications:

3+ years of customer support experience in luxury, e-commerce, or tech

Fluent in English, spoken and written

Based in Mexico City and available to work in hybrid modality

Creative problem solver who stays calm under pressure

Highly organized and able to manage multiple cases with shifting priorities

Experience with Shopify and Front is a plus

What We Offer:

Opportunity to work closely with a U.S.-based luxury brand

Hybrid Work Modality: Enjoy a flexible working environment in Mexico City

Dynamic and fast-paced environment with room to grow

Competitive local salary and benefits, including full law benefits and payroll

A passionate and collaborative team that values initiative and impact

Ready to make your mark in the e-commerce industry? Apply now and become part of a team that's redefining luxury!

This job is found at InterviewStack.io

Skills

monitoringpayrolldispute resolutioncustomer supportcustomer service

About Kelly Services

Kelly is an industry leader breaking down workforce barriers—helping people connect with meaningful work, and helping companies find the talent they need.

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