Key Responsibilities

• Respond to customer inquiries regarding products, services, accounts, or general information.

• Resolve customer concerns, complaints, and service requests in a timely and professional manner.

• Document customer interactions, issues, and resolutions in the system.

• Provide accurate information and guidance to customers following company policies and procedures.

• Escalate complex issues to appropriate teams when necessary.

• Meet performance metrics including quality, productivity, and customer satisfaction targets.

• Maintain customer confidentiality and comply with data privacy standards.

• Support sales, retention, or technical support functions depending on business needs.

Qualifications

• High school diploma or equivalent; college degree is an advantage.

• Experience in customer service, call center, or BPO environment is preferred but not required.

• Strong verbal and written communication skills.

• Basic computer navigation and typing skills.

• Ability to handle multiple tasks and work in a fast-paced environment.

Skills and Competencies

• Customer-focused mindset

• Problem-solving and critical thinking

• Active listening and empathy

• Time management and adaptability