Main responsibilities

• Act as point-of-contact for vendor and Albertsons’ Technical Teams for the installation, configuration, routine maintenance, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology used at the site within established guidelines.

• Identify and research technical problems of varying complexity and follow through to resolution.

• Ensure systems interconnect seamlessly with diverse systems, including servers and peripherals.

• Maintain appropriate hardware\software inventories and warranties, as well as managing vendor maintenance visits for all managed technologies at the site.

• Reports to the General Manager and collaborates closely with Production Maintenance Technicians, ensure an optimal/efficient technical environment including equipment configurations.

• Accurately log/document all issues and work efforts.

• Assist with the creation and maintenance of technical documents.

• Completes tasks related to end-user onboarding and offboarding.

• Other duties as assigned concurrent with all applicable laws and regulations.

What we are searching for

• Someone who thrives in a fast-paced customer service environment.

• Someone who enjoys supporting and troubleshooting technical issues.

• A strong work ethic, good attendance, and a positive attitude

• A feeling of pride in work; strives to achieve all goals and help others achieve their goals.

• Able to communicate often and professionally with co-workers and vendors of various communication styles.

• Must be team-oriented, self-initiating, and be able to work with minimal supervision.

We believe the successful candidate has these qualifications and experience

• Required:

  • 1 year experience in a technical support environment

• Preferred:

  • Associate’s degree in IT or equivalent combination of education, technical certification or training, or work experience.

• Technical Experience:

  • Experience working with MS Office, ServiceNow, basic IP networking, and troubleshooting.

Physical Requirements

• Willing and able to stand/walk at least 8 hours with or without reasonable accommodation.

• Willing and able to perform tasks which include pushing, pulling, grasping, bending, stooping, rotating, reaching, and lifting/carrying up to 40 pounds with or without reasonable accommodation.