Service Desk Technician (Intermediate-Level)
Link Solutions, Inc.
Benefits
Job Type
Description
Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD.
- U.S. Citizen with an active DoW Secret Clearance
- IAT Level II certification equivalent or higher
- Non-remote (relocation incentive available)
The Service Desk Technician will serve as the front line and trusted face of our team, engaging directly with users and stakeholders to deliver responsive, high-quality support for Tier I and Tier II technical issues in support of the Army Research Laboratory. In this role, you will play a critical part in ensuring operational continuity and an exceptional user experience across a dynamic environment.
Join a team of highly skilled professionals at a leading organization, where innovation and mission impact go hand in hand. You will have the opportunity to contribute to cutting-edge initiatives that support national security, while benefiting from meaningful career advancement, ongoing professional development, and the chance to make a visible difference in mission-critical operations.
Job Responsibilities:
- Provide Tier I and Tier II technical support for hardware and software.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment to support end-user needs.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- Document, track, and update incidents and service requests in the ticketing system, ensuring accurate records and timely resolution in accordance with SLAs.
- Provide end-user guidance and training on standard applications, tools, and IT policies to improve user adoption and reduce recurring issues.
- May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications
- U.S. Citizen with an active DoW Secret Clearance.
- Five (5+) years of relevant experience working in an IT or Service Desk environment.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
- Proficiency with Microsoft Office products.
- Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of the start date.
Preferred:
- Experience providing quality service and support for mission-critical systems and VIP end users.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Salary Range: $47,000 - $63,000
Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.
Additional Information
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
About the Company
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.
This job is found at InterviewStack.io
Skills
About Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S. federal government agencies.