Junior Systems Administrator / Tier 2 Support Technician

Job Summary

The Junior Systems Administrator / Tier 2 Support Technician provides hands-on technical support and system administration for enterprise Windows and Red Hat environments in regulated, mission-critical settings. This role supports federal, healthcare, pharmaceutical, and private-sector organizations by administering Active Directory, managing endpoint deployments, enforcing security controls, and resolving Tier 2/3 incidents. The position requires strong troubleshooting skills, experience with modern device management tools, and the ability to operate within SLA-driven service environments.

Key Responsibilities

• Administer and maintain Active Directory user accounts, security groups, permissions, and authentication policies
• Provide Tier 2 / Tier 3 technical support for Windows 10/11, Windows Server, and Red Hat systems
• Deploy, reimage, and configure endpoints using SCCM, Intune, and PXE imaging
• Perform system patching, OS upgrades, BIOS, and firmware updates
• Configure and support Azure AD, Multi-Factor Authentication (MFA), PIV authentication, and BitLocker recovery
• Monitor, manage, and resolve incidents using ServiceNow while meeting SLA requirements
• Support Windows and macOS systems in regulated enterprise environments
• Utilize PowerShell to manage user accounts, mailboxes, and permissions
• Assist with endpoint security, asset management, and compliance controls
• Mentor and support Tier 1 technicians as needed
• Maintain technical documentation and follow federal IT best practices

Required Skills & Technologies

• Windows Server, Windows 10/11
• Active Directory, Azure AD
• Red Hat Linux administration
• SCCM, Intune, PXE Imaging
• MFA, PIV, BitLocker
• Patch Management & Endpoint Security
• ServiceNow
• PowerShell scripting
• Tier 2 / Tier 3 Desktop & Systems Support

Education & Certifications

• Bachelor's degree in Business Administration or related field
• Associate degree in Mass Communications or related field
• CompTIA A+
• Microsoft Certified Database Administrator
• CompTIA Security+ (expected)

Experience Level

6+ years of experience supporting enterprise IT environments across federal and commercial organizations.