SoCal Volleyball Club is seeking a friendly, organized, and service-oriented Customer Service Representative (CSR) to serve as the first point of contact for our families, athletes in house. This role is essential in ensuring clear communication, smooth operations, and a positive experience for everyone involved in our club.

Key Responsibilities

• Serve as the primary point of contact for parents and athletes in person
  
• Provide accurate information regarding programs, tryouts, clinics, tournaments, and club policies
  
• Assist with registration, payments, and account management
  
• Support coaches and leadership with administrative tasks
  
• Address questions and concerns professionally; escalate issues when appropriate
  
• Perform light facility upkeep and cleaning as needed
  
• Assist with apparel sales and merchandise management
• Help foster a welcoming, organized, and positive club environment

Qualifications

Required:

• Prior customer service and/or administrative experience preferred
  
• Strong communication and interpersonal skills
  
• Highly organized with exceptional attention to detail
  
• Proficient in email, spreadsheets, and online registration platforms
  
• Ability to multitask in a fast-paced environment
  
• Strong problem-solving skills
  
• Ability to lift and push up to 25 lbs
  
• Friendly, professional, and solution-oriented demeanor
  
• Must be at least 18 years old
  
• Availability to work evenings and weekends