Customer Service Manager

Key Resin Company – Batavia, OH

Are you ready to take the next step in your career with a stable, growing company?
Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team. This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.

In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.

What You’ll Do

• Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.
• Promote a culture of exceptional customer service and responsiveness
• Oversee order entry operations to ensure accuracy and efficiency
• Handle escalated customer concerns and ensure timely resolution
• Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances
• Collaborate with sales, operations, and finance to support customers and improve processes
• Identify opportunities to enhance service quality and operational effectiveness

What We’re Looking For

• Proven leadership experience in customer service or a related field
• Strong communication, problem-solving, and organizational skills
• Ability to balance customer satisfaction with business objectives
• Experience working in SAP or an equivalent ERP
• Experience working in a manufacturing or distribution environment is a plus
• Experience with collections or accounts receivable is a plus
• Associates or higher degree in business or related field a plus

Why Join Key Resin Company?

We value our employees and offer a strong, competitive benefits package, including:

• Health, dental, and vision insurance
• Company-paid life and disability coverage
• Paid time off including parental leave and volunteer hours
• 401(k) match and pension plan

Grow With Us

At Key Resin Company, you won’t just have a job—you’ll build a career with a company that values teamwork, quality, and continuous improvement. If you’re ready to make an impact and lead a team dedicated to excellence, we want to hear from you.

Apply today and take the next step in your career!