Description • Ensures local systems and applications are up and running and that all requests are addressed with defined SLAs and agreed customer satisfaction levels across the business. • Supervise Operations Infrastructure team day to day work and projects. • Take initiatives to propose Operations Infrastructure improvements at global and local level and actively contribute to local IT Team success. • Builds and maintains the local Operations Infrastructure project portfolio in conjunction with the Global PMO and under corporate IT policy. • Actively contributes with cyber-SOC services to identify real time attacks and mitigate all cyber risks, Designs and implements cyber resilient IT architecture to limit cyber risk exposure and external attacks. • Defines the regional Operations Infrastructure IT budget (OpEx / CapEx) for all O I product lines including Network Telecom, Modern workplace and Systems Hosting in close connection with IT Zone Leader. • Asset Management: builds systems to track all global assets to ensure full compliance, visibility and negotiation leverage. • Ensures consistent quality and overall solution performance to meet group requirements. • Up to 20% travel could be necessary.