Responsibilities:

• Provide front-facing support for routine HR inquiries.
• Manage and monitor transactional HR processes, including onboarding, offboarding, payroll, benefits, and absence management.
• Mentor junior associates to enhance service delivery.
• Collaborate with cross-functional teams to improve operational efficiency and effectiveness.
• Ensure high-quality service delivery across HR operations.
• Analyze requests and identify opportunities for process improvement.
• Maintain accurate records and documentation.
• Uphold the firm’s standards in client interactions and HR compliance.

Qualifications:

• Bachelor’s degree in Human Resources or a related field.
• At least 4 years of relevant experience.
• Strong proficiency in both oral and written English.
• Background in HR or a related discipline.
• Technical knowledge, including experience with HRIS.
• Strong critical thinking skills and attention to detail.
• Excellent relationship-building and customer service skills.
• High level of professionalism and integrity.
• Ability to adapt to changing demands and work under pressure.
• Ability to manage multiple tasks and shifting priorities effectively.
• Strong communication and group facilitation skills.
• Demonstrated commitment to diversity and the ability to coach diverse teams.