Seasonal Customer Service Representative
A&E Plumbing, Heating & Air
Hood River, ORRemote$18 - $22/hr4 months ago
18 views5 saves3 applies
Benefits
Remote Work
Job Type
part timetemporary
Description
** We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
- Answer all incoming calls by the second ring
- Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
- When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
- Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
- Maintain customer database.
- Take customer payments
- Email customer invoices or receipts
- Assist team members with simple tasks
- Assist with simple on call messages of cancelations, payments, receipts or estimates
- Answer simple customer questions
- Other projects or duties as assigned
- Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
- Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
- Needs to have great attention to detail
- Needs to posses strong organizational skills
- Proficient at multi-tasking
- Basic computer skills
- Needs strong verbal and written communication skills
- Experience with Service Titan a PLUS!
Flexible work from home options available.
This job is found at InterviewStack.io
Skills
customer service