Customer Service Representative

Location: On-site | Amherst, NY
Company: Leading Edge Connections (LEC)
Full-Time Pay: $16.75 – $18.00/hour (based on experience)

About Leading Edge Connections

Leading Edge Connections (LEC) is a modern, U.S.-based customer experience company supporting essential service providers across the country. We’re growing quickly and just opened our new Amherst office built for collaboration, efficiency, and team energy.

We believe great customer service comes from people who enjoy what they do and who work in an environment that’s engaging, fast-moving, and supportive.

Role Overview

The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries. This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.

What You’ll Do

· Handle inbound customer calls in a professional and friendly manner

· Assist customers with service-related questions and account support

· Explain billing statements, charges, and payment options clearly

· Resolve issues efficiently or escalate when needed

· Document customer interactions accurately using internal systems

What We’re Looking For

· Customer service or call center experience preferred (not required)

· Strong communication and listening skills

· Comfortable using computers and navigating multiple systems

· Reliable, punctual, and team-oriented

· Ability to work on-site in Amherst, NY

Work Environment

· Fun, fast-paced, modern office environment

· Supportive leadership and collaborative team culture

· Structured schedules with clear expectations

· New office space designed for productivity and comfort

What We Offer

· Competitive hourly pay ($16.75–$18.00/hour) W2 Employment

· Paid training

· Full-time, stable schedules

· Opportunities for growth as the company expands