About the Role

We are seeking a Danish-speaking Customer Support Specialist to deliver excellent service to customers via phone, email, and chat. You will assist with inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities

• Provide professional customer support in Danish

• Handle inquiries related to accounts, orders, payments, or services

• Troubleshoot and resolve customer issues in a timely manner

• Escalate complex cases when necessary

• Accurately document interactions in internal systems

• Meet individual and team performance KPIs

Requirements

• Danish language proficiency: C1 level or higher (required)

• English proficiency: B2 level or higher

• Currently residing in Portugal (mandatory)

• Strong communication and problem-solving skills

• Customer-focused attitude

• Comfortable working with multiple systems and tools

• Previous customer service experience is an advantage

What We Offer

• Fully remote position within Portugal

• Full-time contract (40 hours per week)

• Competitive salary

• Paid training

• Supportive, international work environment

• Opportunities for growth and development