Tasks required:

• Respond to customer inquiries via email in a clear, professional, and empathetic manner.

• Manage and prioritize the customer support inbox to ensure timely responses.

• Identify common customer issues and escalate when needed.

• Maintain accurate records of customer interactions and feedback.

• Other ad hoc tasks that would be assigned

Requirements:

• Fluent in English with a neutral or clear accent; excellent written communication is essential.

• Strong interpersonal skills and a customer-first mindset.

• Highly organized and dependable with good time management.

• Previous experience in customer service or a similar role is a plus.