Overview

There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary: The Compliance Specialist is an internal customer service provider that liaises between Stratus’ existing Field Partners and Stratus employees. Responsible for all the basic upkeep of the Field Partner relationship, including performance training and coaching, negotiating, compliance verification, expanding services and dispute resolution. Ensure contract and governmental compliance for the entire Field Partner network including specialized certifications and/or licensures.

Responsibilities

• Manage all aspects of the Field Partner relationship not limited to:
  • Act as the account manager for the existing and newly on boarded Field partners
  • Gather info to perform periodic performance reviews based on goals established by the department and need.
  • Identify and analyze escalation trends and Educate Field Partners on pertinent policies and procedures to ensure that their performance meets Stratus’ expectations.
  • Communicate internal improvement opportunities and monitor progress as necessary.
  • Terminate Field Partner relationships as necessary
  • Negotiating with existing Field Partner network as necessary.
  • Work with FP to determine if there is a need and a desire to expand existing services within their territory and beyond for existing and new scopes of work.
  • Collaborate with all teams to analyze and review actual vs target costs.
• Expand, maintain or build new Field Partner networks for all lines of business based on enterprise needs.
• Partner with department leaders and provide a high level of customer service related to the current and future needs.
• Support Territory Managers in their cost savings initiatives as requested
• Work independently to manage and complete a queue of tasks generated by various business units within Stratus.
  • Prioritize tasks based on urgency/expected SLA
  • Provide continuous communication to your internal customers
  • Resolve tasks within SLAs set forth by the department Manager/Director
• Use critical thinking, creative problem solving, and negotiation skills to resolve Field Partner performance issues and disputes in a manner that is fair and equitable to all involved parties.
• Perform routine vendor management tasks, including the following:
  • Collecting vendor paperwork
  • Updating vendor records
  • Onboarding and training
  • Champion data integrity initiatives and assist with daily management of Field Partner records within the proprietary systems and network.
• Assist with background checks as needed.
• Manage multiple projects simultaneously.
• All other assignments as needed

Qualifications

Skills:

• Decisiveness and confidence
• Ability to handle a high volume of urgent tasks simultaneously
• Meticulous organization skills
• A strong sense of customer service
• Highly driven and self-motivated
• Self starter
• A strong sense of ownership toward his or her work and toward the company as a whole
• Ability to act as a mediator and defuse contentious situations
• Ability to maintain a calm and positive demeanor, even when contacting people with difficult personalities
• A firm ethical foundation and a strong sense of fairness
• Adaptability to interact appropriately with various people and situations
• Ability to analyze data and trends of current performance and create appropriate corrective action plans
• Keen mechanical / technical aptitude
• Strongly oriented toward policy and procedure
• Mature, polished, and professional communication skills, whether in person, on the phone, or via email
• Ability to work independently and ask for guidance when needed
• Moderate software aptitude
  • Able to quickly learn new programs
  • Intermediate skills with Microsoft Outlook, Excel, Word, and PowerPoint

Education, Experience, Certifications:

• High school diploma minimum
• 2-4 years industry specific administrative Assistance experience preferred

Physical and Mental Demands:

• Ability to work in a strict deadline driven environment
• Ability to have a large number of tasks “open” at any given time

Why Work With Us

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our

Pay Range

$50,000- $60,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

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