Overview

We are seeking a dedicated individual to join our customer service team at Baldassarri Construction LLC. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service and support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Assist customers with product information, order status, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and escalate complex issues to appropriate teams.

Requirements

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Familiarity with customer service software and tools.

Nice to have

• Experience in the construction industry.
• Fluency in additional languages.