Overview

We are seeking a skilled Network & Security Engineer to support the delivery, maintenance, and continuous improvement of enterprise network and security environments. This role requires a technically strong professional who can manage operational support activities, troubleshoot complex incidents, and work closely with customers and internal teams to ensure secure, stable, and high-performing infrastructure.

Key Responsibilities

Network & Security Operations

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  Provide day-to-day support for enterprise network and security infrastructure.
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  Monitor, manage, and maintain network and security environments to ensure optimal performance and availability.
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  Support the implementation and improvement of operational processes, procedures, and best practices.
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  Assist in the delivery of managed network and security services to meet agreed service standards.

Incident & Problem Management

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  Manage incidents, service requests, and problem tickets in accordance with Service Level Agreements (SLAs).
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  Investigate, troubleshoot, and resolve network and security-related issues.
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  Participate in major incident response activities and support critical issue resolution.
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  Drive proactive problem management initiatives to identify and eliminate recurring issues.
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  Participate in after-hours support and on-call rotations for priority incidents when required.

Customer & Stakeholder Engagement

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  Work closely with customers, ICT teams, and internal stakeholders to ensure effective service delivery.
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  Provide regular operational updates and communicate incident progress and resolutions.
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  Demonstrate ownership, accountability, and a proactive approach to customer support.
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  Foster strong customer relationships through responsive and professional service.

Preventative Maintenance & Continuous Improvement

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  Perform preventative maintenance activities across network and security environments.
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  Monitor infrastructure health and recommend improvements to enhance performance, reliability, and security.
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  Maintain operational reports and contribute to customer service review meetings.
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  Identify opportunities for automation, optimization, and service improvements.

Knowledge Management & Documentation

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  Maintain accurate technical documentation, operational procedures, and support knowledge bases.
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  Contribute to the development and maintenance of knowledge management practices.
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  Share technical knowledge and collaborate with team members to improve operational effectiveness.

Required Skills & Experience

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  Experience supporting enterprise network and security environments.
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  Strong knowledge of routing, switching, firewalls, VPNs, wireless networking, and network security technologies.
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  Experience troubleshooting complex network and security incidents.
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  Understanding of incident, problem, and change management processes.
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  Strong customer service and stakeholder management skills.
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  Ability to work effectively in a fast-paced operational environment.
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  Experience working within ITIL-based service delivery environments.

Certifications (Preferred/Essential)

Candidates should possess current certifications in two or more of the following areas:

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  Cisco Certifications (CCNP, CCIE, or equivalent)
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  Fortinet Certifications (NSE7 or equivalent)
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  Juniper Certifications (JNCIA, JNCIP, JNCIE, or equivalent)
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  Palo Alto Networks Certifications (PCNSE or equivalent)
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  ITIL Certification (Essential)