Store Operating Model Activation:

• Emphasis on collecting outputs from the "Commercial Guide" during store visits to enable the identification of outliers and root problems.
• Comprehensive understanding and identification of current and potential pain points of the stores.

Commercial Strategy:

• Identify and define business plans and strategic initiatives to improve store performance (drive sales).
• Understand and interpret the most relevant KPIs and navigate through dashboards. Execute commercial policies and analyse operational, commercial KPIs of stores.
• Accountable for workforce planning strategies to ensure optimal staffing levels at stores.
• Collaborate with Area Process Managers to streamline and optimise business processes.
• Stay abreast of industry trends, customer preferences, and emerging market dynamics; use competitor insights to enhance store strategies.
• Have a deep understanding of the customer and what they value, and be able to identify improvements in the customer experience, including digital experience.
• Perform store visits to ensure correct commercial performance, define concrete action plans that can be broken down into actionable steps to be followed and tracked.

Coaching and Talent Development:

• Coach and mentor Store Managers to enhance store performance.
• Develop a comprehensive vision for all teams under their leadership to guide talent management decisions and ensure training needs through dedicated training and career path follow-up.
• Foster cultural alignment by promoting unity within the group by developing initiatives that encourage communication, sharing of best practices, and joint commercial strategies